Privacy Policy – The ORCHID Lifestyle
At The ORCHID Lifestyle, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you interact with our services.
1. Information We Collect
- Personal Information: When you place an order or contact us, we may collect details such as your name, phone number, email address, and shipping/billing address.
- Transaction Details: Information related to your purchases, payment methods, and refund/return requests.
- Communication Data: Any messages, inquiries, or feedback shared via call, inbox, or other communication channels.
2. How We Use Your Information
We use the collected information for:
- Order Processing: To confirm, ship, and deliver your purchases.
- Customer Support: To address return/refund requests, complaints, or queries.
- Security & Fraud Prevention: To verify transactions and prevent fraudulent activities.
- Marketing & Promotions: To send updates on new collections, offers, and exclusive deals (only with your consent).
3. Data Protection & Security
- Your personal information is stored securely and accessed only by authorized personnel.
- We do not sell, share, or disclose your data to third parties, except when required by law or necessary for service fulfillment (e.g., shipping companies).
4. Return/Refund Requests & Privacy
- Any personal data shared while processing a return/refund request (such as pictures of defective items) will be used only for verification purposes.
- We ensure confidentiality and do not use these images for any other purpose.
5. Your Rights & Control
- You can request to access, update, or delete your personal data at any time.
- You may opt-out of promotional communications by contacting us directly.
For any privacy concerns or inquiries, please reach out to us. Your trust is our priority!