Terms & Conditions – The ORCHID Lifestyle

Welcome to The ORCHID Lifestyle! By using our website, purchasing our products, or engaging with our services, you agree to abide by the following terms and conditions. Please read them carefully.

1. General Terms

  • By placing an order, you confirm that the information provided is accurate and complete.
  • We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or unauthorized transactions.
  • Prices, offers, and product availability are subject to change without prior notice.

2. Orders & Payments

  • Customers can choose from multiple payment methods, including:
    • Advance Payment via bank transfer, credit/debit card, or digital wallets.
    • Cash on Delivery (COD) for eligible locations.
  • For COD orders, customers must ensure someone is available to receive and pay for the package upon delivery.
  • In case of a pricing or product description error, we reserve the right to cancel or modify the order.

3. Shipping & Delivery

  • Delivery timelines may vary depending on your location and shipping method.
  • We are not responsible for delays caused by external factors such as customs clearance, natural disasters, or courier issues.
  • Customers must provide the correct delivery address. We are not liable for orders lost due to incorrect information.

4. Return & Refund Policy

  • Customers can request a return or refund within 7 business days of receiving the product.
  • Only factory defects will be considered for refunds/exchanges. Used products are not eligible for return.
  • The item must be returned to our Head Office for inspection before a refund or replacement is issued.
  • Refunds will be processed using the original payment method.

5. Privacy & Data Protection

  • We collect and use customer information only for order processing, customer support, and marketing (with consent).
  • Personal data will not be shared with third parties except for essential services like shipping and payment processing.

6. Intellectual Property

  • All content, including logos, images, and text, is the property of The ORCHID Lifestyle and cannot be used without permission.

7. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or website.
  • Our maximum liability is limited to the amount paid for the purchased item.

8. Changes to Terms & Conditions

  • We reserve the right to update or modify these terms at any time. Continued use of our services implies acceptance of the updated terms.

For any questions or concerns regarding these terms, please contact us. Thank you for choosing The ORCHID Lifestyle!